Effective Date: 16.03.2025
Last Updated: 16.03.2025
At Marija, we want you to be fully satisfied with your purchase from blockbluelightnow1.com. If you are not happy with your order, we offer a hassle-free return and refund process. Please read the following policy carefully to understand the conditions and procedures for returns and refunds.
1. Eligibility for Returns
You may return a product if:
✅ It is returned within 30 days from the date of delivery.
✅ The item is unused, in its original condition, and in the original packaging.
✅ All original accessories, manuals, and any included promotional items are returned.
✅ The item is not damaged, unless it arrived defective or damaged in transit.
🚫 Non-Returnable Items:
- Products that show signs of use, damage, or wear and tear.
- Any item returned after 30 days from the delivery date.
- Items without original packaging, accessories, or missing parts.
- Gift cards, promotional items, or clearance sale products (if specified).
2. How to Initiate a Return
To start a return, please follow these steps:
1️⃣ Contact Us – Email us at [email protected] with the following details:
- Order number
- Reason for return
- Photos of the product (if defective or damaged)
2️⃣ Receive Return Instructions – We will review your request and provide instructions on how to return your item, including the return shipping address.
3️⃣ Ship the Product – Pack the product securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the item is defective.
4️⃣ Inspection & Approval – Once we receive the item, we will inspect it and notify you of the approval or rejection of your return.
3. Refund Process
- If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
- If the product was defective or damaged upon arrival, we will cover the return shipping cost.
- If the product is not defective, the customer is responsible for return shipping costs.
- Refunds will not include any original shipping fees paid at checkout.
4. Exchanges
If you received a damaged or defective item, you may request an exchange instead of a refund.
- Contact us within 7 days of receiving your order.
- We will replace the item at no additional cost.
- If the replacement is not available, we will offer a full refund.
5. Return Shipping Costs
- Customer is responsible for return shipping costs unless the item is defective.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
- We are not responsible for lost or damaged returns during transit.
6. Contact Information
For any questions regarding returns and refunds, please contact us:
📧 Email: [email protected]
📍 Address: Krusevska 64, 7500 Prilep, North Macedonia
We’re here to help and ensure you have a smooth return process! 😊